Position Summary...
What you'll do...
Job Summary:
Walmart Business is driven by a meaningful purpose: to save time, money, and hassle for businesses, nonprofits, and governments, allowing them to focus on their vital missions. This goal goes beyond just selling goods. It's about helping entrepreneurs grow their businesses and support their families, enabling nonprofits to maximize donor funds for better service, and assisting governments in improving services for residents.
As an Account Manager (AM) for Walmart Business, your role focuses on two main goals: deepening engagement with current accounts and maintaining existing revenue streams. This role involves servicing clients, focusing on fulfilling their needs and maintaining high satisfaction, ensuring accurate reporting and analysis, creating business planning, and developing new selling strategies. This is a customer-facing role that requires a strategic thinker who can lead a team to grow key accounts in a fast-paced, "start-up" environment
Who you'll work with:
- Work directly with the Account Executive (AE) to align on broader account objectives, driving increased account penetration and growth
- Work directly with the Product team to share customer needs and ensure solution designs and Walmart Business capabilities ultimately meet expectations
- Partner with Marketing to ensure accounts are nurtured with relevant product updates, expansion options, and customer success stories
Responsibilities:
- Account Growth and Development:
- Work closely with the Account Executive (AE) to formulate and implement account strategies, with opportunities to take full account ownership after the first year
- Grow existing accounts by developing robust account strategies to drive revenue (e.g., repeat purchases, category and penetration, user/site expansion, and plan upgrades / deeper configurations)
- Run go-to-market plays to drive additional account opportunities to close
- Partner with Marketing to launch campaigns showcasing customer success stories and new capabilities to drive further engagement and sales
- Customer Relationship Management:
- Act as the primary contact for customers, building strong relationships and ensuring a smooth experience with Walmart Business, regularly checking in on customers
- Develop a deep understanding of customer needs, challenges, and objectives to tailor solutions that enhance satisfaction and loyalty
- Liaise with customer care to address acute / repeat care issues
- Reporting and Analysis:
- Generate detailed reports for Account Executives (AE) and management team, highlighting account KPIs, customer usage trends, and actual vs expected results (from discovery)
- Draw insights on customer vs. comparable category spend, feature usage, and other key metrics
Minimum qualifications:
- Education and Experience:
- BA/BS degree
- 8+ years of experience in B2B and/or Enterprise sales
- Experience selling to procurement and/or supply chain roles
- Demonstrated success in developing and growing Fortune 1000 strategic customer accounts
- Skills:
- Strong organizational and multitasking abilities, capable of managing multiple customer accounts and their respective needs simultaneously
- Ability to efficiently drive analyses and provide recommendations
- Proficient in Microsoft Office Suite
- Working knowledge of Salesforce
- Adaptability:
- Ability to operate effectively in a fast-paced, evolving environment
- Willingness to adapt to changing priorities and market conditions.
Preferred qualifications:
- Familiarity with B2B retail and procurement
- Understanding of the competitive landscape and key players in B2B retail
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America
